Privacy Policy

1. Information we collect

We collect only what we need to take an order, deliver it and support it afterwards.

• Contact details you give us — name, phone number, email address and delivery address.
• Order information — the products you buy, quantities, prices and payment method.
• Business details where you order as a company, including NTN or STRN for tax invoicing.
• Technical information your browser sends automatically, such as IP address, device type and the pages you visit.
• Quote requests, support messages and warranty claims, including any serial numbers you send us.

2. How we use it

• Processing, packing and delivering your order, and keeping you updated on its progress.
• Verifying serial numbers against the official importer manifest when you make a warranty claim.
• Issuing invoices and meeting our record-keeping obligations under Pakistani tax law.
• Responding to quote requests, technical questions and complaints.
• Improving the catalogue — which products people search for and cannot find.

3. What we do not do

We do not sell your personal information. We do not share your contact details with other retailers or with marketing list brokers. We do not send marketing messages to a number or address you gave us solely to complete an order unless you asked us to.

4. Who we share it with

Your information reaches third parties only where the order requires it, and only the part of it they need.

• Courier partners receive your name, address and phone number so they can deliver.
• Payment providers receive the amount and reference for JazzCash, EasyPaisa or bank transfers. We never see or store your full card or wallet credentials.
• Manufacturers receive a serial number and fault description when a warranty claim is escalated.
• Government authorities receive information where we are legally required to provide it.

5. Cookies

We use cookies and local browser storage to keep your cart and wishlist between visits, remember your filter and sort preferences, and measure which pages are used. Blocking cookies will not stop you browsing the catalogue, but your cart will not survive a page reload.

6. How long we keep it

Order and invoice records are kept for the period required by Pakistani tax and company law. Warranty records are kept for the length of the warranty plus one year, so a claim can still be verified at the end of the term. Quote requests and support messages are kept for two years. Everything else is deleted when it is no longer needed.

7. Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Write to us and we will respond within thirty days.

8. Security

The site is served over TLS, and payment details are handled by the payment provider rather than by us. No system is perfect, so if we ever become aware of a breach affecting your information we will tell you and the relevant authority.

9. Contact us

Questions about this policy, or a request about your information, can go to info@onetek.pk or 021-35684555-666. We are open Mon–Sat 10:00 AM – 8:00 PM.