Support
Order tracking, warranty claims, returns and technical help — handled by the same team that sized the hardware.
What do you need help with?
Track an order
Quote the order number from your confirmation email and we will give you the courier reference and current status.
Order helpMake a warranty claim
Bring the invoice and the serial number to any RMA counter, or send them to us and we will start the claim remotely.
Verify a serialReturn or exchange
Unopened items can go back within seven days. Faulty items are handled under warranty regardless of how long the box has been open.
Read the policyTechnical sizing
PoE budgets, optical budgets, switch selection and camera storage. Send the site plan and we will send the arithmetic.
Talk to an engineerFrequently asked
The questions our support desk answers most often. If yours is not here, call or message us.
How quickly will my order ship?
Orders confirmed before 2:00 PM PKT on a working day dispatch the same day in Karachi, Lahore and Islamabad. Elsewhere in Pakistan, delivery is two to three working days by insured courier.
Is cash on delivery available?
Yes, on verified phone numbers up to PKR 50,000. Above that we dispatch once payment has cleared by JazzCash, EasyPaisa or bank transfer.
How do I know the hardware is genuine?
Every unit we ship is serial-logged against the official importer manifest. You can check any serial yourself before or after purchase on the product verification page.
What does the warranty actually cover?
Manufacturing defects, for the period stated on the product page — one to three years depending on brand and model. It does not cover physical damage, liquid ingress, power surge damage or unauthorised repair.
Can I get a quotation for a project?
Yes. Use the quote button on any product page, or send us the bill of materials. Project quotations are valid for fourteen days and are priced separately from retail.
Do you deliver outside Pakistan?
No. OneTek supplies the Pakistani market only, which is what lets us offer a local replacement warranty with walk-in counters.
Replacement counters
Bring the unit, the invoice and the serial. Approved claims are swapped over the counter wherever stock allows.
Karachi
Head office and primary warehouse
Lahore
Sales office and RMA counter
Rawalpindi
Northern region RMA counter
Next-day dispatch
Karachi, Lahore and Islamabad, on orders confirmed before 2 PM.
Serial verified
Every unit logged against the official importer manifest.
Engineers, not scripts
The person who answers can read your topology.