Return Policy

1. Return eligibility

We stand behind every product we sell. If you receive an item that is defective, damaged in transit, or materially different from what was ordered, we will make it right.

• Returns are accepted within 7 days of the delivery date.
• The product must be unused, in its original packaging and accompanied by all original accessories, manuals and warranty cards.
• Items that have been opened, configured or installed may only be returned if found to be defective on arrival (DOA).
• Software licences, firmware-activated products, and consumables are non-returnable once delivered.

2. How to initiate a return

Contact our support team before sending anything back — we will issue a Return Merchandise Authorisation (RMA) number and guide you through the process.

• Email info@onetek.pk with your order number, the product name and the reason for the return.
• Attach clear photographs of the item and its packaging, especially if there is visible transit damage.
• We will respond within one business day with an RMA number and the return address.
• Ship the item with the RMA number written clearly on the outside of the package. Returns sent without an RMA number may not be processed.

3. Inspection and resolution

Once we receive the returned item, our technical team inspects it within 2–3 business days.

• DOA or transit-damaged items: replaced with the same model at no cost, or refunded in full if the model is out of stock.
• Items returned due to buyer's remorse or ordering error: a restocking fee of up to 10% may apply; original shipping charges are non-refundable.
• Items found to be in working condition or showing signs of misuse will be returned to the customer without a refund.
• Refunds, where approved, are processed within 5–7 business days to the original payment method.

4. Warranty vs. return

The return policy covers the first 7 days after delivery. After that, faults are handled under the manufacturer's warranty through our after-sales team.

For warranty claims, email info@onetek.pk with your serial number and proof of purchase. We will co-ordinate with the brand's authorised service centre on your behalf.

5. Exceptions

• Products purchased during clearance or flash sales are final sale unless defective on arrival.
• Custom-configured or special-order items sourced specifically for a project cannot be returned.
• International shipments — contact us before ordering to confirm return eligibility for your region.

6. Contact us

If you have questions about this policy or need help with a return, reach out to our team at info@onetek.pk or call 021-35684555-666. We are available Mon–Sat 10:00 AM – 8:00 PM.