Terms & Conditions

1. Who we are

OneTek is an IT hardware distributor and retailer registered in Pakistan, supplying networking, surveillance, access control and IT infrastructure equipment. These terms govern every order placed through onetek.pk or through our sales team.

2. Orders and acceptance

Placing an order is an offer to buy, not a completed contract. The contract forms when we confirm the order and allocate stock. We may decline an order where stock is unavailable, where a price or specification has been published in error, or where we cannot verify the delivery details.

3. Pricing

• All prices are in Pakistani Rupees and include applicable sales tax unless stated otherwise on the invoice.
• Prices can move with exchange rates and manufacturer pricing. The price confirmed on your order is the price you pay.
• Project and corporate quotations are valid for fourteen days unless the quotation says otherwise.
• Where a price is listed in obvious error, we will contact you before processing rather than cancel silently.

4. Payment

• We accept cash on delivery, JazzCash, EasyPaisa and direct bank transfer.
• Cash on delivery is available on verified phone numbers up to PKR 50,000.
• Orders above that threshold, and all corporate orders, are dispatched once payment has cleared.
• Corporate credit terms are available to approved account holders under a separate agreement.

5. Delivery

• Karachi, Lahore and Islamabad: same-day dispatch for orders confirmed before 2:00 PM PKT on a working day.
• Elsewhere in Pakistan: two to three working days by insured courier.
• Delivery is free on orders over PKR 50,000; below that a delivery charge is shown at checkout.
• Risk passes to you on delivery. Please inspect the carton before signing, and note any damage on the courier slip.
• Delivery estimates are estimates. We are not liable for courier delays outside our control, though we will chase them on your behalf.

6. Warranty

Products carry the manufacturer warranty stated on the product page, between one and three years depending on the brand and model. Warranty is against manufacturing defects.

• Claims require the original invoice and the serial number as supplied.
• Walk-in replacement counters operate in Karachi, Lahore and Rawalpindi.
• Warranty does not cover physical damage, liquid ingress, power surge damage, unauthorised repair, or use outside the stated operating conditions.
• Consumables, including toner and batteries, are covered only for the period stated on the product page.
• Where a replacement model is no longer available we will supply the nearest current equivalent.

7. Returns and cancellations

• Unopened, unregistered items in original packaging may be returned within seven days of delivery.
• Opened items are accepted only where they are faulty, under the warranty terms above.
• Software-licensed, cloud-registered and special-order items cannot be returned once activated or ordered.
• Refunds are issued by the original payment method within ten working days of the return being accepted.
• You may cancel an order at no cost at any point before it is dispatched.

8. Product information

We take specifications from manufacturer datasheets and check them, but manufacturers revise hardware without notice. Where a specification matters to your deployment, confirm it with our technical team before ordering and we will verify it against the exact revision we hold in stock.

Product images are representative. Accessories and mounting hardware are included only where the specification lists them.

9. Liability

Our liability for any order is limited to the value of that order. We are not liable for indirect or consequential loss, including loss of profit, loss of data or network downtime. Nothing in these terms limits liability that cannot be limited under Pakistani law.

10. Governing law

These terms are governed by the laws of Pakistan, and the courts of Karachi have exclusive jurisdiction over any dispute arising from them.

11. Changes and contact

We may update these terms. The version in force is the one published when your order was confirmed. Questions can go to info@onetek.pk or 021-35684555-666, Mon–Sat 10:00 AM – 8:00 PM.